Customer Care Executive
Vacancy in our Post-Sales department for senior executive post. Applicant with at least 2 years experience in the respective field and knowledge of handling CRM software may apply.
- Address queries and complaints of customers over the phone, through emails, letters in a timely and effective manner
- Respond to emails and letters from customers regarding queries, in a timely manner
- Collect and communicate customer feedback in a timely and efficient manner
- Maintain and update the database with information on the nature of queries and status of resolution
- Update customers on the status of their queries and complaints in a timely manner
- Record all customer complaints / issues received and resolved
- Coordinate with the back-end Customer Care team for seeking information on the issues faced and inform the customer on same.
- Coordinate and follow-up with other internal Departments, if required, for obtaining relevant information for resolution of queries of customers.